change
Key questions to ask:
Implementation:
2. Protect pay and employment
3. Avoid threat to security and status
4. Maintain group membership
Control:
Review:
Barriers to change include:
Overcoming resistance:
Managing change:
- Where are we now? - e.g. high costs and high absenteeism
- Where do we want to be? - e.g. reduced costs and lower absenteeism
- How do we get there? - e.g. introduce teams producing in work cells
Implementation:
- People implement change, but they are also the most important barrier to its success
- People may be resistant to change because:
2. Protect pay and employment
3. Avoid threat to security and status
4. Maintain group membership
Control:
- When a change is introduced the process must be controlled and maintained
- Final outcome should be the situation which was identified as 'where we want to be'
- Each target must be measurable and realistic
Review:
- When the change program has been implemented, the new situation must be analysed
- Process of consistent review is essential because a business which stands still risks moving backwards in the marketplace
Barriers to change include:
- Preserving existing routine
- Avoiding threat to security status
- Escaping anxiety caused by the unknown
- Maintaining group membership
- Protecting pay and employment
Overcoming resistance:
- Involve those affected by the change in every stage of decision-making
- Keep those affected by change informed of what is happening
Managing change:
- Envisioning change -> valuing what you have
- Winning support for change -> maintaining morale
- Executing change -> managing existing processes